Frequently asked questions
Stellar Stays Inc. is a company that provides temporary housing solutions to traveling nurses, business professionals, and displaced families on behalf of insurance companies. Our goal is to provide comfortable and convenient accommodations to those who need temporary housing for work purposes or due to unforeseen circumstances.
We offer a variety of properties, including apartments, condos, townhomes, and houses. All of our properties are fully furnished and include amenities such as linens, towels, kitchenware, and Wi-Fi.
Our properties are currently located in San Diego, California. We have properties in both urban and suburban areas, so you can choose the location that works best for your needs.
Our minimum stay is 30 days, but you can stay in one of our properties for as long as you need. We offer flexible lease terms to accommodate your schedule.
If you are a traveling nurse or business professional, you can book a property through our website, stellar-stays.com. Simply search for properties in your desired location, select your dates, and book online. You can also contact us directly to book a property or to ask any questions you might have. If you are a displaced family on behalf of an insurance company, your insurance provider will contact us directly to arrange temporary housing on your behalf.
Our rental prices include all utilities including Wi-Fi, cable TV, and electricity. We also provide linens, towels, and kitchenware and all of our properties come with a washer, dryer, and included parking.
Yes, we require a security deposit at the time of booking. The amount of the deposit varies depending on the property you choose.
We have a 24/7 maintenance hotline that you can call if you have any issues during your stay. We will respond promptly and take care of any necessary repairs or maintenance.
We have a cancellation policy that varies depending on the property and the length of your stay. Please refer to the cancellation policy when you book your reservation.
We work with insurance companies to provide temporary housing solutions to displaced families who have experienced a loss due to a covered event, such as a fire or natural disaster. We work closely with the insurance company to identify suitable temporary housing options, and we handle all the details of the move-in process, including lease agreements and utility setup. We are committed to providing a seamless and stress-free temporary housing experience for displaced families during difficult times.
If you have any additional questions or concerns, please don’t hesitate to contact us. You can reach us by phone or email, or through the contact form on our website. We are always happy to help.
Yes, in most cases we do require a lease and background check when booking through our direct website. If booked through Airbnb, VRBO, or booking.com this is not required.