1-year product guarantee

Our one year guarantee covers all of our products against structural and manufacturing defects for a period of one year from the date of delivery.

What is not covered?

  • Wear & Tear

  • Misuse (Accidental or deliberate)

  • Failure to maintain

  • Commercial or institutional use

  • Any item where an alteration has been carried out.

  • Clearance/Display products

  • A product that has been assembled or stored incorrectly (e.g. damp or in direct sunlight.)

  • Failure to follow the terms of these guarantees.

How do I make a claim?

We have an online-based, dedicated Warranty Team who can assist you with any problems you may have with your product. You can contact them using the form at the bottom of this page. Please provide all relevant information, pictures/ videos of the issues and a description of the problem. All queries will be responded to by our team within 48 hours.

Warranty Claim Form

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Once your form is submitted, you will receive a response from our Warranty team within 48 hours.

Please note, all above information is required in order to be able to fully investigate your issue as quickly as possible. Any missing information could cause delays with being able to investigate your claim.

All Warranty issues are dealt with via our online-based Warranty team. Our customer service team are not trained to deal with any Warranty Claims.

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