We are absolutely blown away by this experience. I know most people would be taken back by a comment like that because after all……it’s just a sofa right!?
I consider myself to be a stickler when it comes to customer service. I have been in this industry (who isn’t really) for 20 + years and have come to find out it is a lost art! What is so ironic is, it’s probably the easiest thing to do when it comes to gaining and maintaining a customer!
Our experience with HomeGlance was perfect from the beginning to the end! It was easy to order, communication was there, the sofa was delivered when you said it would, it took me 3 minutes to put it together and it looks great! We could not have been happier! You really have a fantastic product and an excellent ability to market it. If you ever need a reference please feel free to use us!
Thank you very much and please keep it up! Not many operate this way anymore!

Payton Hillman

Thank you for doing business the right way. I have never before written an online testimonial/review, but I have appreciated your company’s products and efforts so much that I feel compelled to write this testimonial:
“Undoubtedly the best single customer service experience I have ever encountered. The sofas arrived on time and were easy to assemble. HomeGlance went well out of their way to ensure I was satisfied with my purchase. This is a company who does business the right way. I will recommend them to everyone I know who is looking for the perfect sofa to fit that special area.”
I would elaborate more in my testimonial, but I don’t want to put your business in the position of being obligated to treat everyone as generously as you have treated us. Thank you for being completely honest the whole way through. We love them; you literally went above and beyond to satisfy us. Many businesses I’ve encountered would have lied and told us that they had tried and it just didn’t work out. You guys didn’t… you really did try (more than you had to), you sent us the covers to prove it, and I couldn’t respect you more. Thank you for doing business the right way… it’s rare to see these days.

Jessie Brown

You are renewing my faith in capitalism!!! Thanks for your prompt and generous reply.
You know, not one soul at HomeGlance was ever anything but patient and polite. They didn’t know I am a disabled vet and a betrayal of my trust would have been hard for me. Thank you for your honesty and very professional service not to mention such a beautiful sofa to rest on. Also, thanks for the two extra throw pillows. That is such a decent touch.
I would like to write a letter of appreciation if you can use it in your website. Please let me know it it may help.
With kind regards,

Avery Smith