Prior to placing an order

Here are some of the most common questions for you to consider before placing an order:

* Easy access – are the doors wide enough, are there any awkward stairs, lift or passageways?
* Will the furniture fit in the room?
* Have you measured and looked at all the dimensions of the item?

If you are unsure about anything, please contact us at

Prior to Delivery

We will confirm your delivery via phone call or e-mail one day before your delivery date and will give you a time slot.
You must check to ensure we have your correct address, telephone/mobile number and order details. We also ask you to confirm that you are happy with the allocated delivery date and time.

PLEASE NOTE that we would not attempt the delivery till you have confirmed the date and time with us.
After you have confirmed that all details are correct and that you can accept the delivery, we will pass on all your details to our delivery team.
Our delivery team will call you 1-2 hours before they are due to arrive at your house.

Delivery charges

We deliver for free.
However, if you decide to return your item, then delivery charges will apply (up to £99)


If within 14 days you inform us that you have changed your mind and want to return the item it must be returned to us at your own cost in the condition that it was sent out along with the correct packaging, so that we can sell it again. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund.

We will ask for photographic evidence to show that the item is in its original packaging before we accept the return. Once we have received the item we will inspect it and make sure that it is free from any defects before refunding you.


Refunds will be made within 30 days of notification, via the same method, that was whichever method was originally used for the transaction.