Bond

The rental bond is requested as financial protection should there be a breach in the tenancy agreement. Your rental bond will be lodged with the Residential Tenancy Bond Authority. The bond is held as security against any property damage, undue wear and tear or in the event there is money owing at the end of tenancy. Once it is established that all conditions of the tenancy have been met, the bond will be refunded promptly. The amount of bond payable is specified in the tenancy agreement. Please note, the bond required may increase where there is a rent increase.

Paying the rent

It is your legal responsibility to pay your rent, to the Landlord in advance. Please ensure that your payments reach us on or before the due date. Harcourts Property Management will not physically collect your rent. Rent must be paid by the method stated on your tenancy agreement. If you have any problems with your rent payments please notify your Property Manager at the earliest possible time. If you fall into arrears, we will be obligated to follow the procedures outlined in the Residential Tenancies Act 1986 to collect the rent on behalf of the landlord.

Repairs and Maintenance

It is important when you notice a maintenance issue that you inform our office as soon as possible. This is best done through your Property Tree Tenant Portal. Jobs requiring attention by tradespeople firstly require permission from the landlord.

Once the Landlord’s approval has been obtained, a work order is forwarded directly to the specific tradesperson, who will then be in direct contact with you to arrange a convenient time to address the approved maintenance. Please be aware that works carried out on the property by any person not approved under a work order from a Harcourts office may result in your liability to pay the account.

Emergency Repair

We ask that you always try to contact your Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact an emergency contractors directly.

The legislation is specific about what constitutes an emergency repair and it’s important that you know that should the issue not be deemed an emergency, you will be responsible for the account. An emergency repair is something that is likely to cause injury or which makes the property unsafe or insecure. (For eg. burst water service, serious leak, serious electrical fault ).

Request repairs or maintenance