Q. What is a management fee?
A. A management fee is the fee charged for looking after the property. This is a percentage (as per your Management Authority) of the weekly rent (plus GST). This includes advertising, rent collection, re-letting, inspections and administration such as statements.
Q. What do you do to ensure I get the best tenants?
A. This includes our practical experience in dealing with people, carrying out reference checks by telephoning previous landlords or employers, credit checks and checking prospective tenants with our debt collection agency.
Q. What happens if the tenant doesn’t pay rent?
A. Rents are checked on a daily basis. If a tenant misses a payment they will be contacted via phone, text or email to bring the failure to the tenant’s notice. If the tenant does not respond immediately a 14 day Breach of Tenancy Letter is issued. This advises the tenant that they have 14 days to resolve the situation.
Q. How often will inspections be carried out?
A. An initial inspection is normally carried out before the tenant moves into the property. Their first inspection is one month after tenancy commences, after that we carry out extensive property inspections every 13 weeks using iPads with the latest technology.
Q. When will I receive payments?
A. Payments to owners are made twice a month – on the 1st of the month (or the next working day) and on the 15th
Q. What Does EFT mean?
A. Electronic Funds Transfer, this is how we pay our owners twice per month.
Q. I didn’t receive a statement from you for my payment on the 15th?
A. Statements are emailed once a month with the payment on the 1st of the month. If you have not received your statement (via email) please remember to check your junk mailbox or contact your Property Manager to ensure your details are correct.
Q. How can I see my statements, invoices or end of year statements?
A. Our owners have the option to create an owner portal login. Through this portal, you can see your statements, invoices and end of year payments at any time.
Q. Can I do any repairs and maintenance myself?
A. We have a large range of contractors which we can organise at a great rates. Using our contractors saves you the hassle of dealing with emergency call outs and allows us to keep a record of what goes on at the property. It also makes it easier for your accountant at the end of the year as it keeps all income and expenditure on one end of year statement.
Q. What do I do if I want to sell my property?
A. You are legally required to advise the tenant that you are intending to sell. We have the appropriate letters that cover these legal requirements.
Q. How much notice do I need to give the tenants if I wish to move back into my property
A. Notice for tenants is either 42 days or 90 days. If you sell or want to move into the property it is 42 days. For any other reason it is 90 days. If you do decide to return to the property please allow extra time after the tenant vacates to ensure that cleaning or maintenance is carried out if required.