About & Contact

Our main office is in the bustling center of Kerikeri, with localised offices in Paihia, Russell, Kaitaia, and Coopers Beach. We are locally owned and operated with the business owners actively involved in running the company. We are the biggest and most specialised team in the Far North, with a combined team of over 40 people covering; business support and marketing, property management, residential, lifestyle, rural, and commercial real estate and business broking. We have first-hand knowledge of the property market and we are always eager to chat about the local and national market trends. Our team are regularly involved in the community and community events, and it is with a sense of pride that we call the Far North our home.

But there’s something else that’s been far more important for our success. It’s you.

Whatever way we can help you, we are conscious in our efforts to put ‘YOU FIRST’. Being part of the Harcourts group, our specialised team is provided with industry-leading tools, training and systems that allow us to perform to the highest level in a very competitive environment. The Harcourts Bay of Islands team are all partners in excellence, as we are one team, we work together to get you the best possible results. We are proud to be a member of New Zealand’s most trusted real estate company seven years running awarded by Readers Digest, and part of a New Zealand owned franchise that dates back to 1888.

If you have decided to move, that’s great, you are one step closer to a new, exciting and adventurous lifestyle. The next decision is who can supply the most professional real estate service to sell your property. We would welcome the opportunity to talk to you in person about our team who have one goal in mind, to maximise the sale price of your property.

Complaints Process

If you wish to make a complaint or you need advice, please contact Tom Rutherford, Managing Director / Business Owner

Tom Rutherford
Managing Director
Bay of Islands Realty Limited
Physical Address: 74 Kerikeri Road, Kerikeri 0230
Postal Address: PO Box 825, 0245
Phone: 09 407 6677
Mobile: 021 300 000
Email: tom.rutherford@harcourtsboi.co.nz
Please note that any complainant may access the Real Estate Agents Authority complaints process without first using Bay of Islands Realty Limited in-house procedures; and any use of our in-house procedures does not preclude someone from making a complaint to the Authority.

In-House Complaints/ Dispute Procedures
In accordance with Rule 12 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012

Introduction

All licensed real estate agents are required to have a written in-house complaints and dispute resolution procedure. That procedure is set out below.

You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Agents Authority at any time. You can make a complaint to the Real Estate Agents Authority even if you choose to also use our procedures.

In-house Complaints and Dispute Resolution Procedures

Our complaints and dispute resolution procedures are designed to provide a simple and personalized process for resolving any complaint you might have about the service you have received from our agency.

STEP 1: Call us and speak to the Business Owner – Tom Rutherford, 74 Kerikeri Road, Kerikeri, phone 09 407 6677. Inform Tom what your concerns are.

STEP 2: Tom may ask you to put your complaint in writing so that he can investigate it. Tom will need a brief period of time to talk to the team members involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of that response, we might ask you to meet with members of our team to discuss the complaint and try to agree to a resolution.

STEP 3: lf we are unable to come to an agreed resolution, or if you don’t wish to meet with us, then we will provide you with a written proposal to resolve your complaint.

STEP 4lf you do not accept our proposal, please try and advise us in writing within five working days. You can, of course, suggest another way of resolving your complaint.

STEP 5: lf we accept your preferred resolution; we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.

STEP 6lf we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.

The Real Estate Authority
cl – PO Box 25-371
Wellington 6146
New Zealand
Phone 0800 for REAA or 0800 367 7322