FREQUENTLY ASKED QUESTIONS2019-01-23T12:02:41+00:00


How do i begin?2019-01-23T11:59:04+00:00

Click on the ‘Enquire Here’ tab and fill out a short form and one of our broker partners will be in touch with you shortly.

Can i say no to broker?2019-01-23T11:58:51+00:00

Yes, absolutely! Our broker partners are happy to source good products for you, provide the right advice but there is no obligation for you to proceed with the broke

What is your relationship with brokers that will contact me and potentially assist me with my refinance enquiry?2019-01-23T11:58:34+00:00

We partner with the brokers. We help promote the deals that they can negotiate for customers and assign leads to them as they come through. We share a split of the commission they would receive from the banks for every successful settlement.

How much do i pay you?2019-01-23T11:58:05+00:00

Nothing to SmartRefi or our broker partners. Our broker partners are paid by the banks in the form of upfront and trail commission for referral of your business.

How long will it take for me to be contacted?2019-01-23T11:57:48+00:00

When you lodge an enquiry, it will automatically be assigned to one of our broker partners and you will be contacted on your mobile, email or both within 24 hours.

Is my information secure?2019-01-23T11:57:36+00:00

Yes. Our broker partners are certified and are regulated. Therefore, they follow strict compliance in securing your private information and protecting your privacy.

What is SmartRefi?2019-01-23T11:57:22+00:00

We partner with certified mortgage brokers who can help negotiate better rates and deals with the banks for you.

Our broker partners are verified and certified to ensure that you the customer, are assisted by qualified professionals.