ORDER & DELIVERY
I just placed my order, can I add another item to it ?
Unfortunately we cannot add anything to an existing order. Please place a new order for the new item.
Where is my order?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
You can also check your order status by signing into your account on our website.
How to change or cancel an order made on the website?
Please contact our Customer Service as fast as you can (firstname.lastname@example.org) indicating your order confirmation number as well as the full name used to place the order.
We will do our best to change or cancel your order if the shipment has not been made.
How much costs delivery? How long is it?
Standard shipping is free of charge in all the countries where Mouvex is available for sale:
Austria: 2-3 working days
Bulgaria: 5-10 working days
Belgium: 2-3 working days
Cyprus: 3-5 working days
Czech Republic: 3-5 working days
Denmark: 2-3 working days
Estonia: 5-10 working days
Finland: 3-5 working days
France: 3-5 working days
Germany: 2-3 working days
Greece: 3-5 working days
Great Britain: 3-5 working days
Hungary: 3-5 working days
Ireland: 3-5 working days
Italy: 3-5 working days
Latvia: 3-5 working days
Lithuania: 5-10 working days
Luxembourg: 2-3 working days
Malta: 5-10 working days
Netherlands: 2-3 working days
Poland: 2-3 working days
Portugal: 3-5 working days
Rumania: 5-10 working days
Switzerland: 3-5 working days
Spain: 3-5 working days
Sweden: 3-5 working days
Slovakia: 3-5 working days
Slovenia: 3-5 working days
How to track the shipment of the order?
Once the order is placed and shipment handed over to DHL, you will receive a confirmation email with your tracking number.
Will I have to pay international Taxes and Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Taxes and Duties may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Mouvex1911 cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasion custom agents may delay delivery of some packages.
How to return a watch?
Please make sure to check your timepiece when you receive it. If your watch is not conforming to your order or if you simply changed your mind, then contact our Customer Service within 14 days after your purchase: (email@example.com)
What is your return/exchange policy?
Any unworn product can be returned or exchanged for store credit within 14 days of delivery. We offer free returns and easy returns for all customers. Please make sure you include your order number along with contacting firstname.lastname@example.org to schedule the return. Expedited shipping charges are non-refundable.
How long does it take to process my return?
Once you notify us that you would like a return, we will email you a pre-paid return label within 3-5 business days.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
What is the water resistance of a Mouvex watch?
A Mouvex watch is water resistant up to 50 meters, which means it will be protected against splashes of water (like rain or any small amount of water due to hand washing for instance).
However, it should not be worn when taking a shower or swimming, as it would also damage the strap if it is made of leather.
How long is the warranty for a Mouvex watch?
A Mouvex watch has an international warranty of two years from the date of original purchase. It covers defects in the movement, case, glass or strap from an authorized dealer or from our website.
However, if the watch is damaged due to poor care or improper use (accidents, impacts) or due to normal use over time, it will not be covered by warranty.
Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you’ve purchased from our site or Amazon, the order number will suffice; or you will need to send us a copy of the receipt from an authorized Mouvex1911 Watches dealer.
How to repair a Mouvex watch?
As long as your watch is covered by the international warranty, it will be repaired free of charge, in the case of material or craftsmanship defects (see above). Please contact the Customer Service (email@example.com ) and explain the issue, indicating your full name and order number. Our team will evaluate your request and contact you with all necessary information.
What is the longevity of a bracelet?
It will depend on how and how often you use your watch. Depending on use, a strap can last several months to several years.
How to change a bracelet?
The bracelet can be inserted in and out very easily thanks to a sliding effect. You can push it into place or slide it out whenever needed.
Feel free to reach out to us through our Contact Page.